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Delivery & Payment

Deliveries
We deliver only throughout the Island of Ireland . We aim to deliver all orders within 2-3 working days. We make strenuous efforts to ensure our delivery schedules are adhered to, but in the event of any delivery delays for reasons beyond our control we do not accept any resposibility for any extra costs or losses incurred.

Fastway Couriers is the transport company that will deliver our products and for delivery the cost is €5.00 for 1 case. Orders of 2 or more cases are FREE.

Our carrier will ask you to sign for delivery, so when filling out your Delivery Address details, please remember that smebody needs to be there to sign for receipt of the goods - please note that our carrier will charge for repeat delivery  in cae you are not available to accept the delivery.

Payment
We accept all major credit cards.

Reporting damaged goods
Although we go to great lengths to ensure safe and sound packaging, the fragile nature of some of the products means that some transit damage may occasionally occur.

in the event of serious or excessive damage:

1) Please check the contents of your delivery and in the event of serious or excessive damage

2) Sign the delivery as damaged and refuse the delivery.

3) Contact Pastry Direct as soon as possible - but at least within 5 days - as we will require full details in order to make a claim against the carrier.
     Our liability is limited to the value of the goods and the delivery charge.

4) On receipt of the returned product, we will email you to confirm receipt, inspect the product.
    Where applicable we will approve the claim with the option of a full refund or replace the product.

No-quibble money-back guarantee
In the event of dissatisfaction, we offer a no-quibble money-back guarantee provided we are notified within 5 days of receiving your delivery. Simply give us a call if you are not satisfied.