You are here : Home > Terms and Conditions

Terms and Conditions

All orders are accepted subject to these Terms & Condition.

Placing an order
When you place an order, you will receive an order confirmation email from us after Checkout has been completed.

Deliveries
We deliver only throughout the Island of Ireland . We aim to deliver all orders within 2-3 working days. We make strenuous efforts to ensure our delivery schedules are adhered to, but in the event of any delivery delays for reasons beyond our control we do not accept any resposibility for any extra costs or losses incurred.

Our carrier will ask you to sign for delivery, so when filling out your Delivery Address details, please remember that somebody needs to be there to sign for receipt of the goods - please note that our carrier will charge for repeat delivery  in cae you are not available to accept the delivery

Reporting damaged goods
Although we go to great lengths to ensure safe and sound packaging, the fragile nature of some of the products means that some transit damage may occasionally occur.

in the event of serious or excessive damage:

1) Please check the contents of your delivery and in the event of serious or excessive damage

2) Sign the delivery as damaged and refuse the delivery.

3) Contact Pastry Direct as soon as possible - but at least within 5 days - as we will require full details in order to make a claim against the carrier.
     Our liability is limited to the value of the goods and the delivery charge.

4) On receipt of the returned product, we will email you to confirm receipt, inspect the product.
    Where applicable we will approve the claim with the option of a full refund or replace the product.

No-quibble money-back guarantee
In the event of dissatisfaction, we offer a no-quibble money-back guarantee provided we are notified within 5 days of receiving your delivery. Simply give us a call if you are not satisfied.

Information on website
The information contained in this website is for general information purposes only. The information is provided by Pastry Direct and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information and products contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In the event that a Pastry Direct product is mistakenly listed at an incorrect price, Pastry Direct reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.

Pastry Direct reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Pastry Direct shall issue a credit to your credit card account in the amount of the incorrect price. 

We reserve the right to discontinue or change products without prior notification

Information on allergens
The products we sell may contain allergenic ingredients (for example, gluten or lactose).  Full allergen information is provided in the product features section on each product.

Privacy Statement & Cookies
We are committed to protecting your privacy.  The information we collect through our on-line shop and/or through your use of this website will only be used by Pastry Direct.

Cookies - Our website uses cookies, as almost all websites do, to help provide you with the best possible online experience. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here previously.

We use: Google Analytics.